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FAQ Billing and Account
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Billing & Account
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- What is My Account and why should I register for it?
- What can I do within My Account?
- How do I subscribe to My Account and create a username and password?
- How do I access My Account?
- How do I manage my profile and preferences through My Account?
- How do I recover my username and/or password to access My Account?
- How do I change my billing address or let Cogeco know I’m moving?
- How do I manage my profile and preferences through My Account?
- How do I change my email address on record for eBilling?
- How do I change the email address my bill notifications are sent to?
- Which services can I manage with My Account?
- Where can I see my current account balance?
- How do I activate my receiver?
- How do I purchase Cogeco Security GO?
- How do I activate my Cogeco Security services?
- Which TV features and services can I manage with My Account?
- Which Internet features and services can I manage with My Account?
- How do I view details about my phone service through My Account?
- How do I reset my digital receiver?
- How can I see which TV channels I’m subscribed to?
- How do I update my contact information with Cogeco if my phone number or email address has changed?
- How do I make changes to my Cogeco services?
- How do I add an authorized user to my account?
- Where can I find my account number?
- Where can I find my account balance and when my next payment is due?
- How do I change my billing address or let Cogeco know I’m moving?
- Why is the amount I owe this month different?
- Why are there both partial and regular charges on my bill?
- What can I expect to see on my bill if I make modifications to my account in the middle of my billing period?
- How do I add another billing account to my customer account?
- Can I consolidate all of my Cogeco services onto a single bill, even if the services are associated with different addresses?
- Will I get multiple bills if I have multiple services with Cogeco under the same billing account?
- What can I expect from my first bill and subsequent bills?
- What can I expect from my monthly bill?
- How do I find out if my credit with Cogeco has been applied to my account?
- What should I do if I think my bill is incorrect?
- Will I be charged if a Cogeco technician comes to my home or place of business to resolve an issue?
- Why is my monthly rate going up for Internet service?
- How do I return my equipment?
- Why is my monthly rate going up for TV service?
- What will my regular monthly rate be once my offer period ends?
- What happens if I cancel my service or services before the end of my offer period?
- When will I start being charged for my Cogeco services?
- How do I set up pre-authorized payments?
- What options do I have for paying my bill?
- How do I manage my pre-authorized payment method and information?
- When and how do I report a payment?
- How do I pay my bill online through My Account?
- Is it free to pay my bills online or with pre-authorized payments?
- How long will it take for my payment to be posted to my Cogeco account?
- What do I do if I’ve received a “late payment” notice?
- How do I notify Cogeco of a late payment?
- What happens if I forget to pay my bill or if I pay it too late?
- Can I pay my Cogeco bills online even if I don’t have a My Account profile?
- Can I pay for more than one billing period with a single payment?
- How can I update my billing information for online payment, at the counter or by phone?
- How do I sign up for paperless billing so I can access my bills online?
- What is paperless billing and why should I register for it?
- What does an eBill look like?
- Do I need to register for My Account to be able to view my bill online?
- How many months of bills can I access online through My Account?
- Can I print my eBills?
- Will I be notified when my bill is ready to view in My Account?
- Can I be notified by text message (SMS) when my bill is ready to view in My Account?
- How do I unsubscribe from eBilling?
- What steps do I have to take when I move?
- How many days before my move should I contact Cogeco?
- Can I advise you of my upcoming move online?
- Am I charged a fee when I move?
- The outlets are already installed in my new home. Can I do the connection myself?
- What do I need to know about suspending my Cogeco services?
- How do I change my appointment date?
- Do I have to be home when the technician comes?
- Do I move my Cogeco equipment (modems, HD PVR, etc.) to my new home myself?
- When I schedule an appointment for a technician, will I receive a confirmation?